🍽️ Food
Do you want to understand your customers’ ordering habits and use those insights to send personalized offers and promotions?
We help you analyze every transaction to uncover customer preferences, identify trends, and turn data into actionable insights that make your restaurant more profitable.
Below are examples of the kinds of insights we can deliver for your business.
Raw data we processed: PDFs
The results we extracted：
food_dim_customer
This table allows you to analyze customer information in detail. You can identify when customers typically place food orders, how frequently they use the platform, and the device systems they use. With these insights, you can adapt your app experience, optimize restaurant capacity, and design targeted promotions to better meet customer demand
| session_id | start_time | customer_id | customer_location | customer_loyalty_status | customer_device_os | _valid_from | _valid_to |
|---|---|---|---|---|---|---|---|
| SESSION-FOOD763 | 2025-09-18T19:02:01Z | CUST-55210 | San Jose, CA | Gold | Android | 2025-09-18 | NaN |
| SESSION-SMOOTHIE702 | 2025-12-01T10:36:46Z | CUST-88123 | Miami, FL | Platinum | iOS | 2025-12-01 | NaN |
| SESSION-CAKE9911 | 2025-12-15T15:22:46Z | CUST-99101 | Orlando, FL | Gold | iOS | 2025-12-15 | NaN |
| SESSION-PIZZA889 | 2026-01-04T18:12:30Z | CUST-55443 | San Francisco, CA | Gold | Android | 2026-01-04 | NaN |
| SESSION-SALAD521 | 2025-12-22T11:11:24Z | CUST-77219 | Chicago, IL | Platinum | iOS | 2025-12-22 | NaN |
| SESSION-BURGER811 | 2025-12-22T14:33:52Z | CUST-99887 | New York, NY | Silver | iOS | 2025-12-22 | NaN |
| SESSION-PIZZA776 | 2025-12-22T15:45:55Z | CUST-55443 | San Francisco, CA | Gold | Android | 2025-12-22 | 2026-01-04 |
| SESSION-SMOOTHIE161 | 2025-12-22T16:20:04Z | CUST-66778 | Chicago, IL | Platinum | iOS | 2025-12-22 | NaN |
| SESSION-COFFEE361 | 2025-12-22T17:05:29Z | CUST-77889 | New York, NY | Gold | Android | 2025-12-22 | NaN |
| SESSION-DESSERT336 | 2025-12-22T17:50:46Z | CUST-88990 | Boston, MA | Platinum | iOS | 2025-12-22 | NaN |
| SESSION-MEATLOVER961 | 2025-12-22T18:21:49Z | CUST-99001 | Dallas, TX | Gold | Android | 2025-12-22 | NaN |
| SESSION-SEAFOOD153 | 2025-12-22T19:10:06Z | CUST-11234 | Seattle, WA | Gold | iOS | 2025-12-22 | NaN |
| SESSION-CHINESE524 | 2025-12-22T19:20:31Z | CUST-55667 | San Francisco, CA | Platinum | Android | 2025-12-22 | 2025-12-29 |
| SESSION-CHINESE561 | 2025-12-29T18:05:10Z | CUST-55667 | San Francisco, CA | Platinum | Android | 2025-12-29 | NaN |
| SESSION-BREAKFAST860 | 2025-12-22T10:10:22Z | CUST-88991 | New York, NY | Gold | iOS | 2025-12-22 | NaN |
| SESSION-HEALTHYBF901 | 2025-12-22T09:06:39Z | CUST-99002 | San Francisco, CA | Platinum | Android | 2025-12-22 | NaN |
| SESSION-HEALTHYBF902 | 2025-12-22T10:45:36Z | CUST-99003 | Seattle, WA | Gold | iOS | 2025-12-22 | NaN |
| SESSION-BRUNCH-20251222 | 2025-12-22T11:24:01Z | CUST-55021 | New York, NY | Gold | iOS | 2025-12-22 | NaN |
| SESSION-SEAFOOD-20251222 | 2025-12-22T12:15:46Z | CUST-77145 | San Francisco, CA | Platinum | Android | 2025-12-22 | NaN |
| SESSION-MEATLOVER-20251222 | 2025-12-22T12:31:05Z | CUST-88233 | Chicago, IL | Gold | iOS | 2025-12-22 | NaN |
| SESSION-PIZZA-20251222 | 2025-12-22T18:39:36Z | CUST-99321 | New York, NY | Gold | iOS | 2025-12-22 | NaN |
| SESSION-COFFEE901 | 2025-09-22T08:15:20Z | CUST-99102 | Seattle, WA | Platinum | iOS | 2025-09-22 | NaN |
| SESSION-SUSHI313 | 2025-09-25T18:36:21Z | CUST-44019 | Los Angeles, CA | Standard | iOS | 2025-09-25 | NaN |
| SESSION-TACO679 | 2025-09-27T12:41:22Z | CUST-66290 | Phoenix, AZ | Regular | Android | 2025-09-27 | NaN |
| SESSION-ICECREAM124 | 2025-09-28T16:25:45Z | CUST-11890 | Boston, MA | Regular | iOS | 2025-09-28 | NaN |
| SESSION-PIZZA314 | 2025-10-04T19:11:19Z | CUST-66512 | Dallas, TX | Silver | Windows | 2025-10-04 | NaN |
| SESSION-COFFEE590 | 2025-10-02T08:36:27Z | CUST-77234 | San Diego, CA | Gold | Android | 2025-10-02 | NaN |
food_fact_orders
In this table (combined with the dim_customer table), you can identify customer ordering trends. For example, you can determine whether they consistently orders pizza or Chinese cuisine, whether they tend to choose fast food during late lunch or dinner hours, and what their typical budget range is for lunch and dinner. By uncovering these patterns, you can gather actionable insights and deliver targeted ads or personalized promotions that align with their preferences.
| session_id | order_confirmation | order_total | v_as_of_date |
|---|---|---|---|
| SESSION-BREAKFAST860 | Your breakfast with scrambled eggs, sourdough toast, bacon, hash browns, and black coffee is confirmed. Pickup in 15 minutes. | NaN | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Perfect. So eggs benedict with smoked salmon, extra hollandaise, fruit salad, whole wheat toast, latte, salt & pepper, confirmed. Pickup in 20 minutes. | NaN | 2025-12-22 |
| SESSION-BURGER811 | Your beef burger combo with lettuce, tomato, cheese, bacon, Coke, and extra ketchup is confirmed. It will be ready for pickup in 20 minutes. | $11.75. | 2025-12-22 |
| SESSION-CAKE9911 | Your chocolate ganache cake with strawberries is confirmed and will be ready for pickup in 1 hour. | $28.50. | 2025-12-15 |
| SESSION-CHINESE524 | Your combination platter with Kung Pao Chicken, Mapo Tofu, dumplings, medium spice, and green tea is confirmed. Ready for pickup in 25 minutes. | NaN | 2025-12-22 |
| SESSION-CHINESE561 | Your Beef Lo Mein with Orange Chicken, mild spice, and egg rolls is confirmed. Ready for pickup in 20 minutes. | NaN | 2025-12-29 |
| SESSION-COFFEE361 | Your Medium Caramel Latte with oat milk and a chocolate croissant is confirmed. It will be ready for pickup in 12 minutes. | NaN | 2025-12-22 |
| SESSION-COFFEE590 | Your latte is confirmed and will be ready in about 5 minutes. | $5.45. | 2025-10-02 |
| SESSION-COFFEE901 | Your iced oat milk latte is confirmed and will be ready in 5 minutes. | $5.75. | 2025-09-22 |
| SESSION-DESSERT336 | Your 8-inch Chocolate Cake with chocolate chips and a juice is confirmed. It will be ready for pickup in 20 minutes. | NaN | 2025-12-22 |
| SESSION-FOOD763 | Your order of veggie wrap with no cheese and extra avocado and lemonade drink is confirmed and will be ready for pickup in 20 minutes. | $13.50. | 2025-09-18 |
| SESSION-HEALTHYBF901 | Your smoothie with almond milk, banana, mango, protein powder, granola topping, a side of fruit salad, and water is confirmed. Pickup in 15 minutes. | NaN | 2025-12-22 |
| SESSION-HEALTHYBF902 | Your oatmeal bowl with steel-cut oats, blueberries, strawberries, chia seeds, a side of fruit salad, and green tea is confirmed. Pickup in 15 minutes. | NaN | 2025-12-22 |
| SESSION-ICECREAM124 | Your ice cream order is confirmed. Enjoy! | $6.25. | 2025-09-28 |
| SESSION-MEATLOVER-20251222 | Perfect! Ribeye steak, medium, with chimichurri sauce, grilled vegetables, iced tea, no dessert. Pickup in 25 minutes. | NaN | 2025-12-22 |
| SESSION-MEATLOVER961 | Your Ribeye Steak, cooked medium rare, with mashed potatoes, grilled vegetables, garlic butter sauce, and iced tea is confirmed. Pickup will be ready in 20 minutes. | NaN | 2025-12-22 |
| SESSION-PIZZA-20251222 | Perfect! Medium thin-crust pizza with pepperoni, mushrooms, extra cheese, garlic knots, soda, and a brownie. Ready for pickup in 30 minutes. | NaN | 2025-12-22 |
| SESSION-PIZZA314 | Your pizza order is confirmed and will be delivered in about 30 minutes. | $18.90. | 2025-10-04 |
| SESSION-PIZZA776 | Your large pepperoni pizza with stuffed crust, extra cheese, olives, garlic bread, and Sprite is confirmed. It will be ready for pickup in 25 minutes. | NaN | 2025-12-22 |
| SESSION-PIZZA889 | Your medium veggie pizza with thin crust, mushrooms, and peppers is confirmed. It will be ready for pickup in 20 minutes. | NaN | 2026-01-04 |
| SESSION-SALAD521 | Your spinach salad with tomato, avocado, carrots, grilled chicken, and lemon vinaigrette is confirmed and will be ready for pickup in 15 minutes. | $12.95. | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Perfect. Shrimp pasta with tomato basil, extra shrimp, garlic bread, iced tea, no dessert, all set for pickup in 25 minutes. | NaN | 2025-12-22 |
| SESSION-SEAFOOD153 | Your Grilled Mixed Seafood Platter with rice, steamed vegetables, and garlic herb sauce is confirmed. Sparkling water is included. Pickup will be ready in 25 minutes. | NaN | 2025-12-22 |
| SESSION-SMOOTHIE161 | Your large Mango Pineapple smoothie with protein powder and a fruit cup is confirmed. It will be ready for pickup in 15 minutes. | NaN | 2025-12-22 |
| SESSION-SMOOTHIE702 | Your smoothie is confirmed and will be ready in about 5 minutes. | $6.75. | 2025-12-01 |
| SESSION-SUSHI313 | Your order of mild spicy tuna roll and veggie roll is confirmed and will be ready for pickup in 25 minutes. | $16.25. | 2025-09-25 |
| SESSION-TACO679 | Your taco order is confirmed and will be ready for pickup in 15 minutes. | $12.75. | 2025-09-27 |
food_trans_conversation
We also maintain a transactional table recording all conversations in detail for your reference and further analysis.
| session_id | conversation_content | speaker | intent | start_sec | end_sec | emotion | conversation_turn | v_as_of_date |
|---|---|---|---|---|---|---|---|---|
| SESSION-BREAKFAST860 | Hi, I want to order breakfast. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-BREAKFAST860 | Sure! Would you like eggs, pancakes, waffles, or a combo plate? | agent | meal_type_inquiry | 3.0 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-BREAKFAST860 | I’ll go with eggs and toast. | customer | select_meal_type | 8.0 | 9.5 | positive | 3 | 2025-12-22 |
| SESSION-BREAKFAST860 | How would you like your eggs? Scrambled, fried, poached, or omelette? | agent | egg_style_inquiry | 10.0 | 14.0 | informative | 4 | 2025-12-22 |
| SESSION-BREAKFAST860 | Scrambled, please. | customer | select_egg_style | 14.5 | 16.0 | neutral | 5 | 2025-12-22 |
| SESSION-BREAKFAST860 | Which bread for your toast? White, whole wheat, sourdough, or rye? | agent | toast_selection_inquiry | 16.5 | 20.5 | informative | 6 | 2025-12-22 |
| SESSION-BREAKFAST860 | Sourdough, please. | customer | select_toast_type | 21.0 | 22.5 | positive | 7 | 2025-12-22 |
| SESSION-BREAKFAST860 | Would you like any sides like bacon, sausage, or hash browns? | agent | side_inquiry | 23.0 | 27.0 | informative | 8 | 2025-12-22 |
| SESSION-BREAKFAST860 | Bacon and hash browns, please. | customer | select_sides | 27.5 | 29.5 | positive | 9 | 2025-12-22 |
| SESSION-BREAKFAST860 | Do you want a drink? Coffee, tea, orange juice, or milk? | agent | drink_inquiry | 30.0 | 34.0 | informative | 10 | 2025-12-22 |
| SESSION-BREAKFAST860 | Coffee, black, please. | customer | select_drink | 34.5 | 36.0 | positive | 11 | 2025-12-22 |
| SESSION-BREAKFAST860 | Do you have any dietary restrictions or allergies? | agent | dietary_inquiry | 36.5 | 40.5 | informative | 12 | 2025-12-22 |
| SESSION-BREAKFAST860 | No allergies. | customer | decline_dietary_option | 41.0 | 42.0 | neutral | 13 | 2025-12-22 |
| SESSION-BREAKFAST860 | Your breakfast with scrambled eggs, sourdough toast, bacon, hash browns, and black coffee is confirmed. Pickup in 15 minutes. | agent | confirm_order | 42.5 | 50.5 | positive | 14 | 2025-12-22 |
| SESSION-BREAKFAST860 | Thanks! That’s perfect. | customer | express_gratitude | 51.0 | 52.5 | happy | 15 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Hi, I’d like to order brunch today. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Sure! We have eggs benedict, avocado toast, pancakes, or smoothie bowls. Which one would you like? | agent | meal_type_inquiry | 3.0 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | I’ll have the eggs benedict, please. | customer | select_meal_type | 8.0 | 10.0 | positive | 3 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Would you like it with ham, smoked salmon, or spinach? | agent | eggs_benedict_variant_inquiry | 10.5 | 14.0 | informative | 4 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Smoked salmon, please. | customer | select_variant | 14.5 | 16.0 | positive | 5 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Would you like a side? Hash browns, roasted vegetables, or fruit salad? | agent | side_inquiry | 16.5 | 21.0 | informative | 6 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Fruit salad, please. | customer | select_side | 21.5 | 23.0 | positive | 7 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Would you like a drink? Coffee, latte, tea, or fresh juice? | agent | drink_inquiry | 23.5 | 27.5 | informative | 8 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | A latte, please. | customer | select_drink | 28.0 | 29.5 | neutral | 9 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Would you like any extras? Avocado slices, smoked bacon, or extra hollandaise sauce? | agent | extras_inquiry | 30.0 | 34.0 | informative | 10 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Extra hollandaise sauce, please. | customer | select_extra | 34.5 | 36.0 | positive | 11 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Would you like any toast or bread on the side? Sourdough, whole wheat, or rye? | agent | toast_inquiry | 36.5 | 41.0 | informative | 12 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Whole wheat toast, please. | customer | select_toast | 41.5 | 43.0 | positive | 13 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Any seasoning preferences? Salt, pepper, paprika, or everything mix? | agent | seasoning_inquiry | 43.5 | 48.0 | informative | 14 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Just salt and pepper, please. | customer | select_seasoning | 48.5 | 50.0 | neutral | 15 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Do you want a dessert option like mini pancakes or a muffin? | agent | dessert_inquiry | 50.5 | 55.0 | informative | 16 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | No, thank you. | customer | decline_dessert | 55.5 | 57.0 | neutral | 17 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Perfect. So eggs benedict with smoked salmon, extra hollandaise, fruit salad, whole wheat toast, latte, salt & pepper, confirmed. Pickup in 20 minutes. | agent | confirm_order | 57.5 | 63.0 | positive | 18 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | Thank you! Can’t wait. | customer | express_gratitude | 63.5 | 65.0 | happy | 19 | 2025-12-22 |
| SESSION-BRUNCH-20251222 | You’re welcome! Enjoy your brunch. | agent | farewell | 65.5 | 68.0 | friendly | 20 | 2025-12-22 |
| SESSION-BURGER811 | Hi, I want to place a burger order. | customer | order_intent | 0.5 | 2.8 | neutral | 1 | 2025-12-22 |
| SESSION-BURGER811 | Sure! Would you like a beef, chicken, or veggie burger? | agent | burger_type_inquiry | 3.2 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-BURGER811 | Beef burger. | customer | select_burger_type | 7.5 | 9.5 | neutral | 3 | 2025-12-22 |
| SESSION-BURGER811 | Which toppings would you like? Lettuce, tomato, onion, pickles, cheese, bacon? | agent | toppings_inquiry | 10.0 | 14.5 | informative | 4 | 2025-12-22 |
| SESSION-BURGER811 | Lettuce, tomato, cheese, and bacon. | customer | select_toppings | 15.0 | 18.0 | positive | 5 | 2025-12-22 |
| SESSION-BURGER811 | Would you like to make it a combo with fries and a drink? | agent | combo_offer | 18.4 | 22.0 | friendly | 6 | 2025-12-22 |
| SESSION-BURGER811 | Yes, combo please. | customer | accept_combo | 22.5 | 25.0 | positive | 7 | 2025-12-22 |
| SESSION-BURGER811 | Which drink would you like? Coke, Diet Coke, or iced tea? | agent | drink_selection_inquiry | 25.4 | 29.5 | informative | 8 | 2025-12-22 |
| SESSION-BURGER811 | Coke. | customer | select_drink | 29.9 | 32.0 | positive | 9 | 2025-12-22 |
| SESSION-BURGER811 | Would you like any extra sauces or sides, like ketchup, mayo, or onion rings? | agent | extra_sides_inquiry | 32.4 | 36.5 | informative | 10 | 2025-12-22 |
| SESSION-BURGER811 | Extra ketchup, please. | customer | add_extra_sides | 36.9 | 39.0 | positive | 11 | 2025-12-22 |
| SESSION-BURGER811 | Do you have any dietary preferences or allergies? | agent | dietary_inquiry | 39.5 | 43.0 | informative | 12 | 2025-12-22 |
| SESSION-BURGER811 | No allergies. | customer | decline_dietary_option | 43.5 | 45.5 | neutral | 13 | 2025-12-22 |
| SESSION-BURGER811 | Your total is $11.75. Would you like to confirm your order? | agent | present_total_and_confirm | 46.0 | 50.5 | neutral | 14 | 2025-12-22 |
| SESSION-BURGER811 | Yes, confirm it. | customer | confirm_action | 50.9 | 53.0 | positive | 15 | 2025-12-22 |
| SESSION-BURGER811 | Your beef burger combo with lettuce, tomato, cheese, bacon, Coke, and extra ketchup is confirmed. It will be ready for pickup in 20 minutes. | agent | confirm_order | 53.5 | 59.0 | positive | 16 | 2025-12-22 |
| SESSION-CAKE9911 | Hi, I want to order a cake. | customer | order_intent | 0.4 | 2.8 | neutral | 1 | 2025-12-15 |
| SESSION-CAKE9911 | Sure! What type of cake would you like? Round, sheet, or cupcake set? | agent | cake_type_inquiry | 3.2 | 7.1 | friendly | 2 | 2025-12-15 |
| SESSION-CAKE9911 | Round cake, please. | customer | select_cake_type | 7.5 | 10.0 | neutral | 3 | 2025-12-15 |
| SESSION-CAKE9911 | What size would you like? 6-inch, 8-inch, or 10-inch? | agent | cake_size_inquiry | 10.4 | 14.8 | neutral | 4 | 2025-12-15 |
| SESSION-CAKE9911 | 8-inch. | customer | select_size | 15.2 | 17.1 | neutral | 5 | 2025-12-15 |
| SESSION-CAKE9911 | Which flavor would you like? Chocolate, vanilla, red velvet, or lemon? | agent | flavor_inquiry | 17.5 | 22.0 | friendly | 6 | 2025-12-15 |
| SESSION-CAKE9911 | Chocolate. | customer | select_flavor | 22.5 | 25.1 | positive | 7 | 2025-12-15 |
| SESSION-CAKE9911 | What type of frosting do you prefer? Buttercream, whipped cream, or ganache? | agent | frosting_inquiry | 25.5 | 30.0 | friendly | 8 | 2025-12-15 |
| SESSION-CAKE9911 | Ganache, please. | customer | select_frosting | 30.4 | 33.0 | positive | 9 | 2025-12-15 |
| SESSION-CAKE9911 | Would you like to add toppings or decorations? Sprinkles, fruit, or chocolate chips? | agent | toppings_inquiry | 33.4 | 38.0 | friendly | 10 | 2025-12-15 |
| SESSION-CAKE9911 | Add strawberries on top. | customer | add_toppings | 38.4 | 41.1 | positive | 11 | 2025-12-15 |
| SESSION-CAKE9911 | Do you have any dietary preferences? Gluten-free or vegan options? | agent | dietary_preference_inquiry | 41.5 | 46.2 | informative | 12 | 2025-12-15 |
| SESSION-CAKE9911 | No dietary restrictions. | customer | decline_dietary_option | 46.6 | 48.8 | neutral | 13 | 2025-12-15 |
| SESSION-CAKE9911 | Your total is $28.50. Would you like to confirm your order? | agent | present_total_and_confirm | 49.2 | 54.0 | neutral | 14 | 2025-12-15 |
| SESSION-CAKE9911 | Yes, please confirm. | customer | confirm_action | 54.4 | 56.5 | positive | 15 | 2025-12-15 |
| SESSION-CAKE9911 | Your chocolate ganache cake with strawberries is confirmed and will be ready for pickup in 1 hour. | agent | confirm_order | 56.9 | 62.2 | positive | 16 | 2025-12-15 |
| SESSION-CHINESE524 | Hi, I want to order some Chinese food. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-CHINESE524 | Great! Would you like rice, noodles, or a combination platter? | agent | main_type_inquiry | 3.0 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-CHINESE524 | I’ll go with the combination platter. | customer | select_main_type | 8.0 | 10.0 | positive | 3 | 2025-12-22 |
| SESSION-CHINESE524 | Which dishes would you like in your platter? Kung Pao Chicken, Sweet and Sour Pork, or Mapo Tofu? | agent | dish_selection_inquiry | 10.5 | 14.5 | informative | 4 | 2025-12-22 |
| SESSION-CHINESE524 | Kung Pao Chicken and Mapo Tofu, please. | customer | select_dishes | 15.0 | 17.0 | positive | 5 | 2025-12-22 |
| SESSION-CHINESE524 | What spice level would you like? Mild, Medium, or Spicy? | agent | spice_level_inquiry | 17.5 | 21.5 | informative | 6 | 2025-12-22 |
| SESSION-CHINESE524 | Medium spice is good. | customer | select_spice_level | 22.0 | 24.0 | neutral | 7 | 2025-12-22 |
| SESSION-CHINESE524 | Would you like any add-ons like dumplings or spring rolls? | agent | addons_inquiry | 24.5 | 28.5 | informative | 8 | 2025-12-22 |
| SESSION-CHINESE524 | Add dumplings, please. | customer | select_addons | 29.0 | 31.0 | positive | 9 | 2025-12-22 |
| SESSION-CHINESE524 | Would you like a drink? Green tea, soda, or juice? | agent | drink_inquiry | 31.5 | 35.5 | informative | 10 | 2025-12-22 |
| SESSION-CHINESE524 | Green tea, please. | customer | select_drink | 36.0 | 37.5 | positive | 11 | 2025-12-22 |
| SESSION-CHINESE524 | Do you have any dietary restrictions or allergies? | agent | dietary_inquiry | 38.0 | 42.0 | informative | 12 | 2025-12-22 |
| SESSION-CHINESE524 | No allergies. | customer | decline_dietary_option | 42.5 | 44.0 | neutral | 13 | 2025-12-22 |
| SESSION-CHINESE524 | Your combination platter with Kung Pao Chicken, Mapo Tofu, dumplings, medium spice, and green tea is confirmed. Ready for pickup in 25 minutes. | agent | confirm_order | 44.5 | 51.5 | positive | 14 | 2025-12-22 |
| SESSION-CHINESE524 | Thank you, sounds perfect! | customer | express_gratitude | 52.0 | 53.5 | happy | 15 | 2025-12-22 |
| SESSION-CHINESE561 | Hi, I'd like to order dinner. | customer | order_intent | 0.4 | 2.6 | neutral | 1 | 2025-12-29 |
| SESSION-CHINESE561 | Welcome back! Would you like rice, noodles, or a chef’s special? | agent | main_type_inquiry | 3.0 | 7.2 | friendly | 2 | 2025-12-29 |
| SESSION-CHINESE561 | I’ll have noodles. | customer | select_main_type | 7.8 | 10.2 | positive | 3 | 2025-12-29 |
| SESSION-CHINESE561 | Which noodle dish would you like? Chow Mein, Dan Dan Noodles, or Beef Lo Mein? | agent | dish_selection_inquiry | 10.6 | 14.8 | informative | 4 | 2025-12-29 |
| SESSION-CHINESE561 | Beef Lo Mein and Orange Chicken. | customer | select_dishes | 15.3 | 18.2 | positive | 5 | 2025-12-29 |
| SESSION-CHINESE561 | What spice level would you like? | agent | spice_level_inquiry | 18.7 | 22.8 | informative | 6 | 2025-12-29 |
| SESSION-CHINESE561 | Mild, please. | customer | select_spice_level | 23.3 | 25.1 | neutral | 7 | 2025-12-29 |
| SESSION-CHINESE561 | Would you like any sides like egg rolls or wonton soup? | agent | addons_inquiry | 25.6 | 29.8 | informative | 8 | 2025-12-29 |
| SESSION-CHINESE561 | Egg rolls, please. | customer | select_addons | 30.2 | 32.8 | positive | 9 | 2025-12-29 |
| SESSION-CHINESE561 | Would you like a drink with your order? | agent | drink_inquiry | 33.3 | 37.5 | informative | 10 | 2025-12-29 |
| SESSION-CHINESE561 | No drink today. | customer | decline_drink | 38.0 | 40.2 | neutral | 11 | 2025-12-29 |
| SESSION-CHINESE561 | Your Beef Lo Mein with Orange Chicken, mild spice, and egg rolls is confirmed. Ready for pickup in 20 minutes. | agent | confirm_order | 40.8 | 47.5 | positive | 12 | 2025-12-29 |
| SESSION-COFFEE361 | Hi, I’d like to order a coffee. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-COFFEE361 | Great! Would you like a Latte, Cappuccino, Americano, or Espresso? | agent | coffee_type_inquiry | 3.0 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-COFFEE361 | I’ll have a Latte. | customer | select_coffee_type | 7.5 | 9.5 | positive | 3 | 2025-12-22 |
| SESSION-COFFEE361 | What size would you like? Small, Medium, or Large? | agent | coffee_size_inquiry | 10.0 | 13.5 | informative | 4 | 2025-12-22 |
| SESSION-COFFEE361 | Medium, please. | customer | select_coffee_size | 14.0 | 16.0 | neutral | 5 | 2025-12-22 |
| SESSION-COFFEE361 | Which milk would you like? Whole, skim, almond, oat, or soy? | agent | milk_option_inquiry | 16.5 | 20.5 | informative | 6 | 2025-12-22 |
| SESSION-COFFEE361 | Oat milk, please. | customer | select_milk_option | 21.0 | 23.0 | positive | 7 | 2025-12-22 |
| SESSION-COFFEE361 | Would you like any flavors like vanilla, caramel, or hazelnut? | agent | flavor_inquiry | 23.5 | 27.5 | informative | 8 | 2025-12-22 |
| SESSION-COFFEE361 | Caramel, please. | customer | select_flavor | 28.0 | 30.0 | positive | 9 | 2025-12-22 |
| SESSION-COFFEE361 | Would you like a pastry or snack with your coffee? | agent | side_inquiry | 30.5 | 34.0 | informative | 10 | 2025-12-22 |
| SESSION-COFFEE361 | Yes, a chocolate croissant. | customer | add_side | 34.5 | 36.5 | positive | 11 | 2025-12-22 |
| SESSION-COFFEE361 | Do you have any allergies or dietary restrictions? | agent | dietary_inquiry | 37.0 | 41.0 | informative | 12 | 2025-12-22 |
| SESSION-COFFEE361 | No allergies. | customer | decline_dietary_option | 41.5 | 42.5 | neutral | 13 | 2025-12-22 |
| SESSION-COFFEE361 | Your Medium Caramel Latte with oat milk and a chocolate croissant is confirmed. It will be ready for pickup in 12 minutes. | agent | confirm_order | 43.0 | 49.0 | positive | 14 | 2025-12-22 |
| SESSION-COFFEE361 | Thanks a lot! | customer | express_gratitude | 49.5 | 51.0 | happy | 15 | 2025-12-22 |
| SESSION-COFFEE590 | Hi, I want to order a coffee. | customer | order_intent | 0.6 | 3.1 | neutral | 1 | 2025-10-02 |
| SESSION-COFFEE590 | Sure! What type of coffee would you like? Latte, cappuccino, or drip coffee? | agent | drink_type_inquiry | 3.5 | 6.9 | friendly | 2 | 2025-10-02 |
| SESSION-COFFEE590 | I’ll have a latte. | customer | select_drink | 7.2 | 9.8 | neutral | 3 | 2025-10-02 |
| SESSION-COFFEE590 | What size would you like? Small, medium, or large? | agent | size_inquiry | 10.2 | 13.8 | neutral | 4 | 2025-10-02 |
| SESSION-COFFEE590 | Medium. | customer | select_size | 14.2 | 16.5 | neutral | 5 | 2025-10-02 |
| SESSION-COFFEE590 | What kind of milk would you like? Whole, oat, almond, or soy? | agent | milk_inquiry | 16.9 | 20.8 | informative | 6 | 2025-10-02 |
| SESSION-COFFEE590 | Oat milk, please. | customer | select_milk | 21.1 | 23.8 | neutral | 7 | 2025-10-02 |
| SESSION-COFFEE590 | How sweet would you like it? No sugar, regular, or extra sweet? | agent | sweetness_inquiry | 24.2 | 28.4 | friendly | 8 | 2025-10-02 |
| SESSION-COFFEE590 | Regular sweetness. | customer | select_sweetness | 28.8 | 31.6 | neutral | 9 | 2025-10-02 |
| SESSION-COFFEE590 | Would you like to add a flavor shot like vanilla or caramel? | agent | flavor_addon_inquiry | 32.0 | 36.5 | friendly | 10 | 2025-10-02 |
| SESSION-COFFEE590 | Yes, add vanilla. | customer | add_flavor | 36.9 | 39.8 | positive | 11 | 2025-10-02 |
| SESSION-COFFEE590 | Would you like anything to eat, such as a muffin or croissant? | agent | food_upsell | 40.2 | 44.8 | friendly | 12 | 2025-10-02 |
| SESSION-COFFEE590 | No thanks. | customer | decline_offer | 45.2 | 47.8 | neutral | 13 | 2025-10-02 |
| SESSION-COFFEE590 | Your total is $5.45. Would you like to confirm your order? | agent | present_total_and_confirm | 48.2 | 53.1 | neutral | 14 | 2025-10-02 |
| SESSION-COFFEE590 | Yes, confirm it. | customer | confirm_action | 53.5 | 55.8 | positive | 15 | 2025-10-02 |
| SESSION-COFFEE590 | Your latte is confirmed and will be ready in about 5 minutes. | agent | confirm_order | 56.2 | 61.4 | positive | 16 | 2025-10-02 |
| SESSION-COFFEE901 | Hi, I’d like to order a coffee. | customer | order_intent | 0.4 | 3.0 | neutral | 1 | 2025-09-22 |
| SESSION-COFFEE901 | Sure! What type of coffee are you in the mood for? | agent | drink_type_inquiry | 3.3 | 6.1 | friendly | 2 | 2025-09-22 |
| SESSION-COFFEE901 | I’ll have a latte. | customer | select_drink | 6.4 | 9.1 | neutral | 3 | 2025-09-22 |
| SESSION-COFFEE901 | What size would you like? Small, medium, or large? | agent | size_inquiry | 9.5 | 12.8 | neutral | 4 | 2025-09-22 |
| SESSION-COFFEE901 | Medium. | customer | select_size | 13.1 | 15.4 | neutral | 5 | 2025-09-22 |
| SESSION-COFFEE901 | What kind of milk would you like? We have whole, oat, almond, and soy. | agent | milk_preference_inquiry | 15.8 | 19.6 | informative | 6 | 2025-09-22 |
| SESSION-COFFEE901 | Oat milk, please. | customer | select_milk | 20.0 | 22.7 | neutral | 7 | 2025-09-22 |
| SESSION-COFFEE901 | How sweet would you like it? Unsweetened, lightly sweetened, or regular? | agent | sweetness_inquiry | 23.1 | 26.8 | neutral | 8 | 2025-09-22 |
| SESSION-COFFEE901 | Lightly sweetened. | customer | select_sweetness | 27.2 | 29.9 | neutral | 9 | 2025-09-22 |
| SESSION-COFFEE901 | Would you like it hot or iced? | agent | temperature_inquiry | 30.3 | 34.1 | neutral | 10 | 2025-09-22 |
| SESSION-COFFEE901 | Iced, please. | customer | select_temperature | 34.5 | 37.0 | neutral | 11 | 2025-09-22 |
| SESSION-COFFEE901 | Would you like to add any flavors, like vanilla or caramel? | agent | add_on_offer | 37.4 | 41.8 | friendly | 12 | 2025-09-22 |
| SESSION-COFFEE901 | Yes, add vanilla syrup. | customer | add_on_request | 42.2 | 45.0 | decisive | 13 | 2025-09-22 |
| SESSION-COFFEE901 | Your total is $5.75. Would you like to confirm your order? | agent | present_total_and_confirm | 45.4 | 49.9 | neutral | 14 | 2025-09-22 |
| SESSION-COFFEE901 | Yes, confirm it. | customer | confirm_action | 50.2 | 52.3 | positive | 15 | 2025-09-22 |
| SESSION-COFFEE901 | Your iced oat milk latte is confirmed and will be ready in 5 minutes. | agent | confirm_order | 52.7 | 57.8 | positive | 16 | 2025-09-22 |
| SESSION-DESSERT336 | Hi, I’d like to order a dessert. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-DESSERT336 | Sure! Would you like a cake, cupcake, or cookie platter? | agent | dessert_type_inquiry | 3.0 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-DESSERT336 | I’ll go with a cake. | customer | select_dessert_type | 7.5 | 9.5 | positive | 3 | 2025-12-22 |
| SESSION-DESSERT336 | What size would you like? 6-inch, 8-inch, or 10-inch? | agent | dessert_size_inquiry | 10.0 | 14.0 | informative | 4 | 2025-12-22 |
| SESSION-DESSERT336 | 8-inch, please. | customer | select_dessert_size | 14.5 | 16.5 | neutral | 5 | 2025-12-22 |
| SESSION-DESSERT336 | Which flavor would you like? Chocolate, Vanilla, Red Velvet, or Strawberry? | agent | dessert_flavor_inquiry | 17.0 | 21.0 | informative | 6 | 2025-12-22 |
| SESSION-DESSERT336 | Chocolate, please. | customer | select_dessert_flavor | 21.5 | 23.5 | positive | 7 | 2025-12-22 |
| SESSION-DESSERT336 | Would you like any toppings? Sprinkles, nuts, or chocolate chips? | agent | toppings_inquiry | 24.0 | 28.0 | informative | 8 | 2025-12-22 |
| SESSION-DESSERT336 | Yes, add chocolate chips. | customer | select_toppings | 28.5 | 30.5 | positive | 9 | 2025-12-22 |
| SESSION-DESSERT336 | Would you like to add a drink? Coffee, tea, or juice? | agent | drink_inquiry | 31.0 | 35.0 | informative | 10 | 2025-12-22 |
| SESSION-DESSERT336 | Add a juice, please. | customer | select_drink | 35.5 | 37.5 | positive | 11 | 2025-12-22 |
| SESSION-DESSERT336 | Do you have any allergies or dietary restrictions? | agent | dietary_inquiry | 38.0 | 42.0 | informative | 12 | 2025-12-22 |
| SESSION-DESSERT336 | No allergies. | customer | decline_dietary_option | 42.5 | 44.0 | neutral | 13 | 2025-12-22 |
| SESSION-DESSERT336 | Your 8-inch Chocolate Cake with chocolate chips and a juice is confirmed. It will be ready for pickup in 20 minutes. | agent | confirm_order | 44.5 | 50.5 | positive | 14 | 2025-12-22 |
| SESSION-DESSERT336 | Thank you so much! | customer | express_gratitude | 51.0 | 52.5 | happy | 15 | 2025-12-22 |
| SESSION-FOOD763 | Hi, I’m looking for something vegetarian. | customer | dietary_preference_inquiry | 0.5 | 3.1 | neutral | 1 | 2025-09-18 |
| SESSION-FOOD763 | Absolutely! We have several vegetarian dishes available. | agent | acknowledge_request | 3.4 | 6.2 | friendly | 2 | 2025-09-18 |
| SESSION-FOOD763 | Popular options include the veggie wrap, margherita pizza, and lentil soup. | agent | recommend_menu_items | 6.5 | 10.9 | positive | 3 | 2025-09-18 |
| SESSION-FOOD763 | Is the veggie wrap dairy-free? | customer | allergen_inquiry | 11.2 | 14.8 | curious | 4 | 2025-09-18 |
| SESSION-FOOD763 | It normally includes cheese, but we can make it completely dairy-free. | agent | provide_allergen_information | 15.1 | 19.4 | reassuring | 5 | 2025-09-18 |
| SESSION-FOOD763 | Great. Can I add avocado to it? | customer | customization_request | 19.8 | 22.6 | interested | 6 | 2025-09-18 |
| SESSION-FOOD763 | Yes, avocado can be added for an extra dollar. | agent | inform_customization_pricing | 22.9 | 26.1 | neutral | 7 | 2025-09-18 |
| SESSION-FOOD763 | That’s fine. How big is the portion? | customer | portion_size_inquiry | 26.5 | 29.4 | curious | 8 | 2025-09-18 |
| SESSION-FOOD763 | It’s a full-sized wrap served with a side salad. | agent | provide_portion_information | 29.8 | 33.9 | informative | 9 | 2025-09-18 |
| SESSION-FOOD763 | Okay, I’ll take one veggie wrap with no cheese and extra avocado. | customer | place_order | 34.2 | 37.1 | decisive | 10 | 2025-09-18 |
| SESSION-FOOD763 | Would you like a drink to go with that? | agent | upsell_offer | 37.5 | 41.4 | friendly | 11 | 2025-09-18 |
| SESSION-FOOD763 | Yes, a lemonade please. | customer | add_item_request | 41.8 | 44.3 | neutral | 12 | 2025-09-18 |
| SESSION-FOOD763 | Your total comes to $13.50. Would you like to confirm the order? | agent | present_total_and_confirm | 44.7 | 48.8 | neutral | 13 | 2025-09-18 |
| SESSION-FOOD763 | Yes, please confirm it. | customer | confirm_action | 49.1 | 51.2 | positive | 14 | 2025-09-18 |
| SESSION-FOOD763 | Your order of veggie wrap with no cheese and extra avocado and lemonade drink is confirmed and will be ready for pickup in 20 minutes. | agent | confirm_order | 51.6 | 56.4 | positive | 15 | 2025-09-18 |
| SESSION-HEALTHYBF901 | Hi, I want to order a healthy breakfast. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Great! Would you like a smoothie, yogurt parfait, or oatmeal bowl today? | agent | meal_type_inquiry | 3.0 | 8.0 | friendly | 2 | 2025-12-22 |
| SESSION-HEALTHYBF901 | I’ll have a smoothie, please. | customer | select_meal_type | 8.5 | 10.5 | positive | 3 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Which base would you like? Almond milk, soy milk, regular milk, or coconut water? | agent | smoothie_base_inquiry | 11.0 | 16.0 | informative | 4 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Almond milk, please. | customer | select_smoothie_base | 16.5 | 18.0 | positive | 5 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Which fruits would you like? Strawberry, banana, mango, blueberry, or mixed berries? | agent | smoothie_fruit_inquiry | 18.5 | 23.5 | informative | 6 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Banana and mango, please. | customer | select_smoothie_fruits | 24.0 | 26.0 | positive | 7 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Would you like to add protein powder, chia seeds, or flax seeds? | agent | smoothie_addon_inquiry | 26.5 | 30.5 | informative | 8 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Yes, protein powder, please. | customer | select_smoothie_addon | 31.0 | 32.5 | positive | 9 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Do you want any toppings like granola or coconut flakes? | agent | toppings_inquiry | 33.0 | 37.0 | informative | 10 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Granola, please. | customer | select_toppings | 37.5 | 39.0 | positive | 11 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Would you like a small side today? Yogurt cup or fruit salad? | agent | side_inquiry | 39.5 | 44.5 | informative | 12 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Fruit salad, please. | customer | select_side | 45.0 | 46.5 | positive | 13 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Do you want a drink? Green tea, herbal tea, smoothie refill, or water? | agent | drink_inquiry | 47.0 | 53.0 | informative | 14 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Water, please. | customer | select_drink | 53.5 | 55.0 | neutral | 15 | 2025-12-22 |
| SESSION-HEALTHYBF901 | Your smoothie with almond milk, banana, mango, protein powder, granola topping, a side of fruit salad, and water is confirmed. Pickup in 15 minutes. | agent | confirm_order | 55.5 | 62.0 | positive | 16 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Hello, I want a healthy breakfast today. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Great! Would you like a smoothie, oatmeal bowl, or yogurt parfait? | agent | meal_type_inquiry | 3.0 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-HEALTHYBF902 | I’ll take an oatmeal bowl, please. | customer | select_meal_type | 7.5 | 9.0 | positive | 3 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Would you like rolled oats, steel-cut oats, or quinoa flakes as a base? | agent | oat_base_inquiry | 9.5 | 14.0 | informative | 4 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Steel-cut oats, please. | customer | select_oat_base | 14.5 | 16.0 | neutral | 5 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Which fruits would you like? Banana, blueberry, strawberry, or mixed berries? | agent | fruit_inquiry | 16.5 | 20.0 | informative | 6 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Blueberries and strawberries, please. | customer | select_fruits | 20.5 | 22.0 | positive | 7 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Would you like to add nuts or seeds? Almonds, walnuts, chia seeds, or flax seeds? | agent | add_on_inquiry | 22.5 | 26.0 | informative | 8 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Yes, chia seeds, please. | customer | select_addon | 26.5 | 28.0 | positive | 9 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Do you want a side of yogurt or fresh fruit salad? | agent | side_inquiry | 28.5 | 32.0 | informative | 10 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Fruit salad, please. | customer | select_side | 32.5 | 34.0 | positive | 11 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Would you like a drink? Green tea, herbal tea, water, or smoothie refill? | agent | drink_inquiry | 34.5 | 39.0 | informative | 12 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Green tea, please. | customer | select_drink | 39.5 | 41.0 | neutral | 13 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Your oatmeal bowl with steel-cut oats, blueberries, strawberries, chia seeds, a side of fruit salad, and green tea is confirmed. Pickup in 15 minutes. | agent | confirm_order | 41.5 | 48.0 | positive | 14 | 2025-12-22 |
| SESSION-HEALTHYBF902 | Thank you! That’s great. | customer | express_gratitude | 48.5 | 50.0 | happy | 15 | 2025-12-22 |
| SESSION-ICECREAM124 | Hi, I’d like to order some ice cream. | customer | order_intent | 0.5 | 3.0 | neutral | 1 | 2025-09-28 |
| SESSION-ICECREAM124 | Sure! Would you like a cup or a cone? | agent | container_inquiry | 3.4 | 6.2 | friendly | 2 | 2025-09-28 |
| SESSION-ICECREAM124 | A cone, please. | customer | select_container | 6.6 | 8.9 | neutral | 3 | 2025-09-28 |
| SESSION-ICECREAM124 | Would you like a sugar cone or a waffle cone? | agent | cone_type_inquiry | 9.3 | 12.9 | neutral | 4 | 2025-09-28 |
| SESSION-ICECREAM124 | Waffle cone. | customer | select_cone_type | 13.3 | 15.7 | neutral | 5 | 2025-09-28 |
| SESSION-ICECREAM124 | How many scoops would you like? | agent | scoop_quantity_inquiry | 16.1 | 19.8 | neutral | 6 | 2025-09-28 |
| SESSION-ICECREAM124 | Two scoops. | customer | select_scoop_quantity | 20.1 | 22.7 | neutral | 7 | 2025-09-28 |
| SESSION-ICECREAM124 | What flavors would you like? Our popular ones are vanilla, chocolate, and strawberry. | agent | flavor_inquiry | 23.1 | 28.0 | friendly | 8 | 2025-09-28 |
| SESSION-ICECREAM124 | Vanilla and chocolate. | customer | select_flavors | 28.4 | 32.8 | decisive | 9 | 2025-09-28 |
| SESSION-ICECREAM124 | Would you like to add any toppings, such as sprinkles or chocolate chips? | agent | topping_inquiry | 33.2 | 37.4 | friendly | 10 | 2025-09-28 |
| SESSION-ICECREAM124 | Yes, add sprinkles. | customer | add_topping | 37.8 | 40.9 | positive | 11 | 2025-09-28 |
| SESSION-ICECREAM124 | Would you like whipped cream on top? | agent | upsell_offer | 41.3 | 45.8 | friendly | 12 | 2025-09-28 |
| SESSION-ICECREAM124 | No, that’s okay. | customer | decline_offer | 46.2 | 48.6 | neutral | 13 | 2025-09-28 |
| SESSION-ICECREAM124 | Your total comes to $6.25. Would you like to confirm your order? | agent | present_total_and_confirm | 49.0 | 53.6 | neutral | 14 | 2025-09-28 |
| SESSION-ICECREAM124 | Yes, please confirm. | customer | confirm_action | 54.0 | 56.1 | positive | 15 | 2025-09-28 |
| SESSION-ICECREAM124 | Your ice cream order is confirmed. Enjoy! | agent | confirm_order | 56.5 | 61.8 | positive | 16 | 2025-09-28 |
| SESSION-MEATLOVER-20251222 | Hi, I’d like to order lunch today, preferably something meaty. | customer | order_intent | 0.5 | 2.0 | neutral | 1 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Great! We have ribeye steak, beef burger, pulled pork sandwich, or grilled chicken. Which would you like? | agent | meal_type_inquiry | 2.5 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | I’ll go with the ribeye steak. | customer | select_meal_type | 8.0 | 10.0 | positive | 3 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | How would you like it cooked? Rare, medium, or well done? | agent | cooking_preference_inquiry | 10.5 | 14.0 | informative | 4 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Medium, please. | customer | select_cooking_preference | 14.5 | 16.0 | neutral | 5 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Would you like any sides? Mashed potatoes, grilled vegetables, or onion rings? | agent | side_inquiry | 16.5 | 21.0 | informative | 6 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Grilled vegetables, please. | customer | select_side | 21.5 | 23.0 | positive | 7 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Would you like a sauce? Peppercorn, mushroom, béarnaise, or none? | agent | sauce_inquiry | 23.5 | 28.0 | informative | 8 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Peppercorn, please. | customer | select_sauce | 28.5 | 30.0 | positive | 9 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Would you like a drink? Soda, iced tea, lemonade, or beer? | agent | drink_inquiry | 30.5 | 34.5 | informative | 10 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Iced tea, please. | customer | select_drink | 35.0 | 36.5 | neutral | 11 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Would you like any seasoning or sides like garlic butter or chimichurri sauce? | agent | seasoning_inquiry | 37.0 | 41.0 | informative | 12 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Chimichurri sauce, please. | customer | select_sauce_extra | 41.5 | 43.0 | positive | 13 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Any dessert or snack on the side? Chocolate brownie, fruit salad, or none? | agent | dessert_inquiry | 43.5 | 47.0 | informative | 14 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | No dessert, thanks. | customer | decline_dessert | 47.5 | 49.0 | neutral | 15 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Any dietary preferences or allergies I should note? | agent | dietary_inquiry | 49.5 | 54.0 | informative | 16 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | No allergies, all good. | customer | dietary_confirmation | 54.5 | 56.0 | neutral | 17 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Perfect! Ribeye steak, medium, with chimichurri sauce, grilled vegetables, iced tea, no dessert. Pickup in 25 minutes. | agent | confirm_order | 56.5 | 61.0 | positive | 18 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | Thank you! Can’t wait to try it. | customer | express_gratitude | 61.5 | 63.0 | happy | 19 | 2025-12-22 |
| SESSION-MEATLOVER-20251222 | You’re welcome! Enjoy your meal. | agent | farewell | 63.5 | 66.0 | friendly | 20 | 2025-12-22 |
| SESSION-MEATLOVER961 | Hi, I want to place a meat-heavy order. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-MEATLOVER961 | Great! Would you like a steak, ribs, or a mixed grill platter? | agent | meat_type_inquiry | 3.0 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-MEATLOVER961 | I’ll have a ribeye steak. | customer | select_meat_type | 8.0 | 10.0 | positive | 3 | 2025-12-22 |
| SESSION-MEATLOVER961 | How would you like it cooked? Rare, Medium, or Well Done? | agent | cooking_preference_inquiry | 10.5 | 14.5 | informative | 4 | 2025-12-22 |
| SESSION-MEATLOVER961 | Medium rare, please. | customer | select_cooking_preference | 15.0 | 16.5 | neutral | 5 | 2025-12-22 |
| SESSION-MEATLOVER961 | Which sides would you like? Mashed potatoes, grilled vegetables, or fries? | agent | side_inquiry | 17.0 | 21.0 | informative | 6 | 2025-12-22 |
| SESSION-MEATLOVER961 | Mashed potatoes and grilled vegetables. | customer | select_sides | 21.5 | 23.5 | positive | 7 | 2025-12-22 |
| SESSION-MEATLOVER961 | Would you like a sauce? Options are BBQ, Peppercorn, or Garlic Butter. | agent | sauce_inquiry | 24.0 | 28.0 | informative | 8 | 2025-12-22 |
| SESSION-MEATLOVER961 | Garlic butter, please. | customer | select_sauce | 28.5 | 30.5 | positive | 9 | 2025-12-22 |
| SESSION-MEATLOVER961 | Do you want a drink with that? Beer, soda, or iced tea? | agent | drink_inquiry | 31.0 | 35.0 | informative | 10 | 2025-12-22 |
| SESSION-MEATLOVER961 | Iced tea, please. | customer | select_drink | 35.5 | 37.0 | positive | 11 | 2025-12-22 |
| SESSION-MEATLOVER961 | Do you have any dietary restrictions or allergies? | agent | dietary_inquiry | 37.5 | 41.5 | informative | 12 | 2025-12-22 |
| SESSION-MEATLOVER961 | No allergies. | customer | decline_dietary_option | 42.0 | 43.5 | neutral | 13 | 2025-12-22 |
| SESSION-MEATLOVER961 | Your Ribeye Steak, cooked medium rare, with mashed potatoes, grilled vegetables, garlic butter sauce, and iced tea is confirmed. Pickup will be ready in 20 minutes. | agent | confirm_order | 44.0 | 50.5 | positive | 14 | 2025-12-22 |
| SESSION-MEATLOVER961 | Perfect, thanks! | customer | express_gratitude | 51.0 | 52.5 | happy | 15 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Hi, I want to order a pizza for dinner. | customer | order_intent | 0.5 | 2.0 | neutral | 1 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Sure! Do you want a small, medium, or large pizza? | agent | size_inquiry | 2.5 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Medium, please. | customer | select_size | 7.5 | 9.0 | neutral | 3 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Which crust would you like? Thin, regular, or stuffed? | agent | crust_inquiry | 9.5 | 13.0 | informative | 4 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Thin crust, please. | customer | select_crust | 13.5 | 15.0 | neutral | 5 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Great! What toppings would you like? We have pepperoni, mushrooms, onions, olives, green peppers, sausage, and extra cheese. | agent | toppings_inquiry | 15.5 | 20.0 | informative | 6 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Pepperoni, mushrooms, and extra cheese. | customer | select_toppings | 20.5 | 23.0 | positive | 7 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Would you like any sides? Garlic knots, breadsticks, or chicken wings? | agent | side_inquiry | 23.5 | 27.0 | informative | 8 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Garlic knots, please. | customer | select_side | 27.5 | 29.0 | positive | 9 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Would you like a drink? Soda, iced tea, lemonade, or water? | agent | drink_inquiry | 29.5 | 33.0 | informative | 10 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Soda, please. | customer | select_drink | 33.5 | 35.0 | neutral | 11 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Would you like extra toppings or sides like jalapeños or dipping sauces? | agent | extra_options_inquiry | 35.5 | 39.5 | informative | 12 | 2025-12-22 |
| SESSION-PIZZA-20251222 | No extras, that’s fine. | customer | decline_extra | 40.0 | 41.5 | neutral | 13 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Any dessert? Chocolate chip cookies, brownie, or none? | agent | dessert_inquiry | 42.0 | 46.0 | informative | 14 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Brownie, please. | customer | select_dessert | 46.5 | 48.0 | positive | 15 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Do you have any allergies or dietary preferences I should note? | agent | dietary_inquiry | 48.5 | 52.0 | informative | 16 | 2025-12-22 |
| SESSION-PIZZA-20251222 | No allergies, all good. | customer | dietary_confirmation | 52.5 | 54.0 | neutral | 17 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Perfect! Medium thin-crust pizza with pepperoni, mushrooms, extra cheese, garlic knots, soda, and a brownie. Ready for pickup in 30 minutes. | agent | confirm_order | 54.5 | 59.0 | positive | 18 | 2025-12-22 |
| SESSION-PIZZA-20251222 | Thanks! Can’t wait to try it. | customer | express_gratitude | 59.5 | 61.0 | happy | 19 | 2025-12-22 |
| SESSION-PIZZA-20251222 | You’re welcome! Enjoy your pizza. | agent | farewell | 61.5 | 64.0 | friendly | 20 | 2025-12-22 |
| SESSION-PIZZA314 | Hi, I want to order a pizza. | customer | order_intent | 0.4 | 3.1 | neutral | 1 | 2025-10-04 |
| SESSION-PIZZA314 | Sure! What size pizza would you like? Small, medium, or large? | agent | size_inquiry | 3.5 | 7.2 | friendly | 2 | 2025-10-04 |
| SESSION-PIZZA314 | Large, please. | customer | select_size | 7.6 | 9.8 | neutral | 3 | 2025-10-04 |
| SESSION-PIZZA314 | What crust would you like? Thin, hand-tossed, or deep dish? | agent | crust_inquiry | 10.2 | 14.3 | neutral | 4 | 2025-10-04 |
| SESSION-PIZZA314 | Hand-tossed. | customer | select_crust | 14.7 | 17.2 | neutral | 5 | 2025-10-04 |
| SESSION-PIZZA314 | Would you like our classic tomato sauce, white sauce, or barbecue sauce? | agent | sauce_inquiry | 17.6 | 22.4 | informative | 6 | 2025-10-04 |
| SESSION-PIZZA314 | Classic tomato sauce. | customer | select_sauce | 22.8 | 25.4 | neutral | 7 | 2025-10-04 |
| SESSION-PIZZA314 | What toppings would you like? You can choose from pepperoni, mushrooms, onions, peppers, or olives. | agent | toppings_inquiry | 25.8 | 31.2 | friendly | 8 | 2025-10-04 |
| SESSION-PIZZA314 | Pepperoni and mushrooms. | customer | select_toppings | 31.6 | 36.1 | decisive | 9 | 2025-10-04 |
| SESSION-PIZZA314 | Would you like extra cheese or any dietary modifications? | agent | upsell_or_dietary_inquiry | 36.5 | 41.2 | friendly | 10 | 2025-10-04 |
| SESSION-PIZZA314 | Yes, extra cheese please. | customer | add_extra_item | 41.6 | 44.8 | positive | 11 | 2025-10-04 |
| SESSION-PIZZA314 | Would you like to add a drink or garlic bread to your order? | agent | side_upsell | 45.2 | 49.8 | friendly | 12 | 2025-10-04 |
| SESSION-PIZZA314 | No, just the pizza. | customer | decline_offer | 50.2 | 53.1 | neutral | 13 | 2025-10-04 |
| SESSION-PIZZA314 | Your total comes to $18.90. Would you like to place the order? | agent | present_total_and_confirm | 53.5 | 58.4 | neutral | 14 | 2025-10-04 |
| SESSION-PIZZA314 | Yes, place the order. | customer | confirm_action | 58.8 | 61.1 | positive | 15 | 2025-10-04 |
| SESSION-PIZZA314 | Your pizza order is confirmed and will be delivered in about 30 minutes. | agent | confirm_order | 61.5 | 67.0 | positive | 16 | 2025-10-04 |
| SESSION-PIZZA776 | Hi, I want to order a pizza. | customer | order_intent | 0.5 | 2.8 | neutral | 1 | 2025-12-22 |
| SESSION-PIZZA776 | Sure! Would you like a Margherita, Pepperoni, BBQ Chicken, or Veggie pizza? | agent | pizza_type_inquiry | 3.2 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-PIZZA776 | Pepperoni pizza. | customer | select_pizza_type | 8.0 | 10.0 | positive | 3 | 2025-12-22 |
| SESSION-PIZZA776 | What size would you like? Small, medium, or large? | agent | pizza_size_inquiry | 10.4 | 14.5 | informative | 4 | 2025-12-22 |
| SESSION-PIZZA776 | Large, please. | customer | select_pizza_size | 15.0 | 17.0 | neutral | 5 | 2025-12-22 |
| SESSION-PIZZA776 | Which crust would you like? Thin, regular, or stuffed crust? | agent | crust_inquiry | 17.4 | 22.0 | informative | 6 | 2025-12-22 |
| SESSION-PIZZA776 | Stuffed crust. | customer | select_crust | 22.5 | 25.0 | positive | 7 | 2025-12-22 |
| SESSION-PIZZA776 | Would you like extra toppings? Mushrooms, onions, peppers, olives, or extra cheese? | agent | extra_toppings_inquiry | 25.5 | 30.0 | friendly | 8 | 2025-12-22 |
| SESSION-PIZZA776 | Extra cheese and olives. | customer | select_extra_toppings | 30.5 | 33.0 | positive | 9 | 2025-12-22 |
| SESSION-PIZZA776 | Would you like to add sides like garlic bread or chicken wings? | agent | side_inquiry | 33.5 | 38.0 | informative | 10 | 2025-12-22 |
| SESSION-PIZZA776 | Garlic bread, please. | customer | add_side | 38.5 | 41.0 | positive | 11 | 2025-12-22 |
| SESSION-PIZZA776 | Which drink would you like? Coke, Sprite, or iced tea? | agent | drink_inquiry | 41.5 | 45.5 | informative | 12 | 2025-12-22 |
| SESSION-PIZZA776 | Sprite, please. | customer | select_drink | 46.0 | 48.0 | positive | 13 | 2025-12-22 |
| SESSION-PIZZA776 | Do you have any allergies or dietary restrictions? | agent | dietary_inquiry | 48.5 | 53.5 | informative | 14 | 2025-12-22 |
| SESSION-PIZZA776 | No allergies. | customer | decline_dietary_option | 54.0 | 55.5 | neutral | 15 | 2025-12-22 |
| SESSION-PIZZA776 | Your large pepperoni pizza with stuffed crust, extra cheese, olives, garlic bread, and Sprite is confirmed. It will be ready for pickup in 25 minutes. | agent | confirm_order | 56.0 | 62.0 | positive | 16 | 2025-12-22 |
| SESSION-PIZZA889 | Hi, I'd like to place another order. | customer | order_intent | 0.4 | 2.6 | neutral | 1 | 2026-01-04 |
| SESSION-PIZZA889 | Welcome back! Would you like a Margherita, Pepperoni, BBQ Chicken, or Veggie pizza? | agent | pizza_type_inquiry | 3.0 | 7.2 | friendly | 2 | 2026-01-04 |
| SESSION-PIZZA889 | Veggie pizza. | customer | select_pizza_type | 7.8 | 10.1 | positive | 3 | 2026-01-04 |
| SESSION-PIZZA889 | What size would you like? Small, medium, or large? | agent | pizza_size_inquiry | 10.5 | 14.2 | informative | 4 | 2026-01-04 |
| SESSION-PIZZA889 | Medium. | customer | select_pizza_size | 14.8 | 16.8 | neutral | 5 | 2026-01-04 |
| SESSION-PIZZA889 | Which crust would you like? Thin, regular, or stuffed crust? | agent | crust_inquiry | 17.2 | 21.8 | informative | 6 | 2026-01-04 |
| SESSION-PIZZA889 | Thin crust. | customer | select_crust | 22.2 | 24.8 | positive | 7 | 2026-01-04 |
| SESSION-PIZZA889 | Would you like extra toppings such as mushrooms, peppers, or olives? | agent | extra_toppings_inquiry | 25.3 | 29.9 | friendly | 8 | 2026-01-04 |
| SESSION-PIZZA889 | Mushrooms and peppers. | customer | select_extra_toppings | 30.4 | 33.2 | positive | 9 | 2026-01-04 |
| SESSION-PIZZA889 | Would you like a drink with your order? | agent | drink_inquiry | 33.8 | 38.2 | informative | 10 | 2026-01-04 |
| SESSION-PIZZA889 | No drink this time. | customer | decline_drink | 38.7 | 40.8 | neutral | 11 | 2026-01-04 |
| SESSION-PIZZA889 | Your medium veggie pizza with thin crust, mushrooms, and peppers is confirmed. It will be ready for pickup in 20 minutes. | agent | confirm_order | 41.3 | 47.8 | positive | 12 | 2026-01-04 |
| SESSION-SALAD521 | Hi, I want to order a salad. | customer | order_intent | 0.5 | 2.9 | neutral | 1 | 2025-12-22 |
| SESSION-SALAD521 | Sure! Would you like a pre-made salad or create your own? | agent | salad_type_inquiry | 3.2 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-SALAD521 | Create my own. | customer | select_custom_salad | 7.5 | 9.5 | neutral | 3 | 2025-12-22 |
| SESSION-SALAD521 | Which base would you like? Romaine, spinach, kale, or mixed greens? | agent | base_inquiry | 10.0 | 14.5 | informative | 4 | 2025-12-22 |
| SESSION-SALAD521 | Spinach, please. | customer | select_base | 15.0 | 17.0 | positive | 5 | 2025-12-22 |
| SESSION-SALAD521 | Which ingredients would you like? Options include tomato, cucumber, carrots, bell peppers, avocado, and olives. | agent | ingredient_inquiry | 17.5 | 22.0 | informative | 6 | 2025-12-22 |
| SESSION-SALAD521 | Tomato, avocado, and carrots. | customer | select_ingredients | 22.4 | 25.2 | positive | 7 | 2025-12-22 |
| SESSION-SALAD521 | Which dressing would you like? Balsamic, ranch, Caesar, or lemon vinaigrette? | agent | dressing_inquiry | 25.6 | 30.0 | friendly | 8 | 2025-12-22 |
| SESSION-SALAD521 | Lemon vinaigrette. | customer | select_dressing | 30.4 | 32.2 | positive | 9 | 2025-12-22 |
| SESSION-SALAD521 | Would you like any protein? Chicken, tofu, shrimp, or salmon? | agent | protein_inquiry | 32.6 | 37.0 | friendly | 10 | 2025-12-22 |
| SESSION-SALAD521 | Add grilled chicken. | customer | add_protein | 37.4 | 40.0 | positive | 11 | 2025-12-22 |
| SESSION-SALAD521 | Do you have any dietary preferences? Gluten-free or vegan? | agent | dietary_preference_inquiry | 40.4 | 45.0 | informative | 12 | 2025-12-22 |
| SESSION-SALAD521 | Gluten-free, please. | customer | select_dietary_option | 45.4 | 47.6 | neutral | 13 | 2025-12-22 |
| SESSION-SALAD521 | Your total is $12.95. Would you like to confirm your order? | agent | present_total_and_confirm | 48.0 | 52.5 | neutral | 14 | 2025-12-22 |
| SESSION-SALAD521 | Yes, confirm it. | customer | confirm_action | 52.9 | 55.0 | positive | 15 | 2025-12-22 |
| SESSION-SALAD521 | Your spinach salad with tomato, avocado, carrots, grilled chicken, and lemon vinaigrette is confirmed and will be ready for pickup in 15 minutes. | agent | confirm_order | 55.4 | 61.0 | positive | 16 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Hi, I’d like to order seafood for lunch. | customer | order_intent | 0.5 | 2.0 | neutral | 1 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Great! We have grilled salmon, shrimp pasta, fish tacos, and seafood salad. Which would you like? | agent | meal_type_inquiry | 2.5 | 7.0 | friendly | 2 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | I’ll have the shrimp pasta. | customer | select_meal_type | 7.5 | 9.0 | positive | 3 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Would you like the pasta with creamy Alfredo, tomato basil, or garlic butter sauce? | agent | sauce_choice_inquiry | 9.5 | 13.0 | informative | 4 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Tomato basil, please. | customer | select_sauce | 13.5 | 15.0 | neutral | 5 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Would you like any sides? Garlic bread, mixed vegetables, or Caesar salad? | agent | side_inquiry | 15.5 | 19.0 | informative | 6 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Garlic bread sounds good. | customer | select_side | 19.5 | 21.0 | positive | 7 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Would you like a drink with your lunch? Water, soda, iced tea, or white wine? | agent | drink_inquiry | 21.5 | 25.5 | informative | 8 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | I’ll have iced tea, please. | customer | select_drink | 26.0 | 27.5 | neutral | 9 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Would you like any toppings? Parmesan, chili flakes, or extra shrimp? | agent | toppings_inquiry | 28.0 | 32.0 | informative | 10 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Extra shrimp, please. | customer | select_topping | 32.5 | 34.0 | positive | 11 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Would you like a dessert to go with your lunch? Chocolate mousse, fruit tart, or no dessert? | agent | dessert_inquiry | 34.5 | 38.0 | informative | 12 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | No dessert, thanks. | customer | decline_dessert | 38.5 | 40.0 | neutral | 13 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Do you have any dietary preferences or allergies I should know about? | agent | dietary_inquiry | 40.5 | 45.0 | informative | 14 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | No allergies, everything is fine. | customer | dietary_confirmation | 45.5 | 47.0 | neutral | 15 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Perfect. Shrimp pasta with tomato basil, extra shrimp, garlic bread, iced tea, no dessert, all set for pickup in 25 minutes. | agent | confirm_order | 47.5 | 52.0 | positive | 16 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | Thank you! Sounds delicious. | customer | express_gratitude | 52.5 | 54.0 | happy | 17 | 2025-12-22 |
| SESSION-SEAFOOD-20251222 | You’re welcome! Enjoy your lunch. | agent | farewell | 54.5 | 57.0 | friendly | 18 | 2025-12-22 |
| SESSION-SEAFOOD153 | Hi, I’d like to place a seafood order. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-SEAFOOD153 | Great! Would you like shrimp, lobster, salmon, or a mixed seafood platter? | agent | seafood_type_inquiry | 3.0 | 7.5 | friendly | 2 | 2025-12-22 |
| SESSION-SEAFOOD153 | I’ll have the mixed seafood platter. | customer | select_seafood_type | 8.0 | 10.0 | positive | 3 | 2025-12-22 |
| SESSION-SEAFOOD153 | How would you like it cooked? Grilled, steamed, or fried? | agent | cooking_style_inquiry | 10.5 | 14.5 | informative | 4 | 2025-12-22 |
| SESSION-SEAFOOD153 | Grilled, please. | customer | select_cooking_style | 15.0 | 16.5 | neutral | 5 | 2025-12-22 |
| SESSION-SEAFOOD153 | Which sides would you like? Rice, steamed vegetables, or coleslaw? | agent | side_inquiry | 17.0 | 21.0 | informative | 6 | 2025-12-22 |
| SESSION-SEAFOOD153 | Rice and steamed vegetables. | customer | select_sides | 21.5 | 23.5 | positive | 7 | 2025-12-22 |
| SESSION-SEAFOOD153 | Would you like a sauce? Lemon butter, cocktail, or garlic herb? | agent | sauce_inquiry | 24.0 | 28.0 | informative | 8 | 2025-12-22 |
| SESSION-SEAFOOD153 | Garlic herb, please. | customer | select_sauce | 28.5 | 30.5 | positive | 9 | 2025-12-22 |
| SESSION-SEAFOOD153 | Do you want a drink with that? White wine, soda, or sparkling water? | agent | drink_inquiry | 31.0 | 35.0 | informative | 10 | 2025-12-22 |
| SESSION-SEAFOOD153 | Sparkling water, please. | customer | select_drink | 35.5 | 37.0 | positive | 11 | 2025-12-22 |
| SESSION-SEAFOOD153 | Do you have any dietary restrictions or allergies? | agent | dietary_inquiry | 37.5 | 41.5 | informative | 12 | 2025-12-22 |
| SESSION-SEAFOOD153 | No, none. | customer | decline_dietary_option | 42.0 | 43.5 | neutral | 13 | 2025-12-22 |
| SESSION-SEAFOOD153 | Your Grilled Mixed Seafood Platter with rice, steamed vegetables, and garlic herb sauce is confirmed. Sparkling water is included. Pickup will be ready in 25 minutes. | agent | confirm_order | 44.0 | 51.0 | positive | 14 | 2025-12-22 |
| SESSION-SEAFOOD153 | Thank you, sounds perfect! | customer | express_gratitude | 51.5 | 53.0 | happy | 15 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Hi, I want to order a smoothie. | customer | order_intent | 0.5 | 2.5 | neutral | 1 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Great! Would you like a Strawberry Banana, Mango Pineapple, or Green Detox smoothie? | agent | smoothie_type_inquiry | 3.0 | 6.5 | friendly | 2 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Mango Pineapple, please. | customer | select_smoothie_type | 7.0 | 9.0 | positive | 3 | 2025-12-22 |
| SESSION-SMOOTHIE161 | What size would you like? Small, Medium, or Large? | agent | smoothie_size_inquiry | 9.5 | 13.0 | informative | 4 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Large, please. | customer | select_smoothie_size | 13.5 | 15.5 | neutral | 5 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Would you like to add protein powder, chia seeds, or flax seeds? | agent | add_on_inquiry | 16.0 | 20.0 | informative | 6 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Add protein powder, please. | customer | select_add_on | 20.5 | 22.5 | positive | 7 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Would you like any sweeteners, like honey or agave syrup? | agent | sweetener_inquiry | 23.0 | 27.0 | informative | 8 | 2025-12-22 |
| SESSION-SMOOTHIE161 | No sweetener. | customer | decline_sweetener | 27.5 | 29.0 | neutral | 9 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Do you want to add a side, like a granola bar or fruit cup? | agent | side_inquiry | 29.5 | 34.0 | informative | 10 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Fruit cup, please. | customer | add_side | 34.5 | 36.0 | positive | 11 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Do you have any allergies or dietary restrictions? | agent | dietary_inquiry | 36.5 | 40.5 | informative | 12 | 2025-12-22 |
| SESSION-SMOOTHIE161 | No allergies. | customer | decline_dietary_option | 41.0 | 42.5 | neutral | 13 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Your large Mango Pineapple smoothie with protein powder and a fruit cup is confirmed. It will be ready for pickup in 15 minutes. | agent | confirm_order | 43.0 | 48.0 | positive | 14 | 2025-12-22 |
| SESSION-SMOOTHIE161 | Great, thank you! | customer | express_gratitude | 48.5 | 50.0 | happy | 15 | 2025-12-22 |
| SESSION-SMOOTHIE702 | Hi, I want to order a smoothie. | customer | order_intent | 0.5 | 2.9 | neutral | 1 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Great! What size would you like? Small, medium, or large? | agent | size_inquiry | 3.2 | 7.1 | friendly | 2 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Medium. | customer | select_size | 7.5 | 9.2 | neutral | 3 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Which fruits would you like in your smoothie? Options include strawberry, banana, mango, and blueberry. | agent | fruit_selection_inquiry | 9.5 | 14.0 | informative | 4 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Strawberry and banana. | customer | select_fruits | 14.5 | 17.5 | positive | 5 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Would you like to add protein powder or chia seeds? | agent | add_on_inquiry | 18.0 | 22.0 | friendly | 6 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Yes, add protein powder. | customer | add_addon | 22.5 | 25.2 | positive | 7 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Would you like any sweetener or keep it natural? | agent | sweetener_inquiry | 25.6 | 30.0 | friendly | 8 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Keep it natural. | customer | select_sweetener | 30.4 | 32.8 | neutral | 9 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Do you have any dietary preferences? Dairy-free, vegan, or gluten-free? | agent | dietary_preference_inquiry | 33.2 | 37.8 | informative | 10 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Dairy-free, please. | customer | select_dietary_preference | 38.2 | 40.6 | neutral | 11 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Would you like to add a snack or granola bar? | agent | upsell_snack_inquiry | 41.0 | 46.0 | friendly | 12 | 2025-12-01 |
| SESSION-SMOOTHIE702 | No, just the smoothie. | customer | decline_offer | 46.4 | 48.8 | neutral | 13 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Your total is $6.75. Would you like to confirm your order? | agent | present_total_and_confirm | 49.2 | 53.6 | neutral | 14 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Yes, confirm it. | customer | confirm_action | 54.0 | 56.2 | positive | 15 | 2025-12-01 |
| SESSION-SMOOTHIE702 | Your smoothie is confirmed and will be ready in about 5 minutes. | agent | confirm_order | 56.6 | 61.8 | positive | 16 | 2025-12-01 |
| SESSION-SUSHI313 | Hi, I want to order sushi. | customer | order_intent | 0.4 | 3.2 | neutral | 1 | 2025-09-25 |
| SESSION-SUSHI313 | Welcome! Are you interested in rolls, nigiri, or sashimi? | agent | menu_category_inquiry | 3.6 | 6.4 | friendly | 2 | 2025-09-25 |
| SESSION-SUSHI313 | I’d like sushi rolls. | customer | select_menu_category | 6.8 | 9.6 | neutral | 3 | 2025-09-25 |
| SESSION-SUSHI313 | Our most popular rolls are the California roll, spicy tuna roll, and veggie roll. | agent | recommend_menu_items | 10.0 | 14.5 | positive | 4 | 2025-09-25 |
| SESSION-SUSHI313 | Is the spicy tuna roll very spicy? | customer | spice_level_inquiry | 14.9 | 18.3 | curious | 5 | 2025-09-25 |
| SESSION-SUSHI313 | It has a moderate spice level, but we can make it mild if you prefer. | agent | describe_spice_level | 18.7 | 22.9 | reassuring | 6 | 2025-09-25 |
| SESSION-SUSHI313 | Okay, I’ll take one mild spicy tuna roll. | customer | place_order | 23.3 | 26.4 | decisive | 7 | 2025-09-25 |
| SESSION-SUSHI313 | Would you like to add another roll or some miso soup? | agent | upsell_offer | 26.8 | 30.9 | friendly | 8 | 2025-09-25 |
| SESSION-SUSHI313 | Yes, add a veggie roll. | customer | add_item_request | 31.3 | 34.4 | neutral | 9 | 2025-09-25 |
| SESSION-SUSHI313 | Would you like this order for pickup or delivery? | agent | fulfillment_method_inquiry | 34.8 | 38.9 | neutral | 10 | 2025-09-25 |
| SESSION-SUSHI313 | Pickup, please. | customer | select_fulfillment_method | 39.3 | 41.8 | neutral | 11 | 2025-09-25 |
| SESSION-SUSHI313 | Your total is $16.25. Would you like to confirm the order? | agent | present_total_and_confirm | 42.2 | 46.9 | neutral | 12 | 2025-09-25 |
| SESSION-SUSHI313 | Yes, confirm it. | customer | confirm_action | 47.3 | 49.4 | positive | 13 | 2025-09-25 |
| SESSION-SUSHI313 | Your order of mild spicy tuna roll and veggie roll is confirmed and will be ready for pickup in 25 minutes. | agent | confirm_order | 49.8 | 55.4 | positive | 14 | 2025-09-25 |
| SESSION-TACO679 | Hi, I want to order some tacos. | customer | order_intent | 0.4 | 3.0 | neutral | 1 | 2025-09-27 |
| SESSION-TACO679 | Awesome! Would you like soft corn tortillas or flour tortillas? | agent | tortilla_inquiry | 3.4 | 6.6 | friendly | 2 | 2025-09-27 |
| SESSION-TACO679 | Corn tortillas. | customer | select_tortilla | 7.0 | 9.4 | neutral | 3 | 2025-09-27 |
| SESSION-TACO679 | What protein would you like? We have chicken, steak, carnitas, and black beans. | agent | protein_inquiry | 9.8 | 14.2 | informative | 4 | 2025-09-27 |
| SESSION-TACO679 | I’ll go with carnitas. | customer | select_protein | 14.6 | 17.8 | neutral | 5 | 2025-09-27 |
| SESSION-TACO679 | How spicy would you like them? Mild, medium, or hot? | agent | spice_level_inquiry | 18.2 | 22.8 | neutral | 6 | 2025-09-27 |
| SESSION-TACO679 | Medium spice. | customer | select_spice_level | 23.1 | 25.9 | neutral | 7 | 2025-09-27 |
| SESSION-TACO679 | Would you like onions and cilantro on your tacos? | agent | topping_inquiry | 26.3 | 30.9 | friendly | 8 | 2025-09-27 |
| SESSION-TACO679 | Yes to both. | customer | confirm_toppings | 31.3 | 34.2 | neutral | 9 | 2025-09-27 |
| SESSION-TACO679 | How many tacos would you like? | agent | quantity_inquiry | 34.6 | 38.8 | neutral | 10 | 2025-09-27 |
| SESSION-TACO679 | Three tacos. | customer | select_quantity | 39.1 | 41.8 | decisive | 11 | 2025-09-27 |
| SESSION-TACO679 | Would you like to add a side of chips and salsa? | agent | upsell_offer | 42.2 | 46.9 | friendly | 12 | 2025-09-27 |
| SESSION-TACO679 | Yes, add that. | customer | add_item_request | 47.3 | 50.2 | positive | 13 | 2025-09-27 |
| SESSION-TACO679 | Your total is $12.75. Would you like to confirm your order? | agent | present_total_and_confirm | 50.6 | 55.4 | neutral | 14 | 2025-09-27 |
| SESSION-TACO679 | Yes, please confirm. | customer | confirm_action | 55.8 | 58.1 | positive | 15 | 2025-09-27 |
| SESSION-TACO679 | Your taco order is confirmed and will be ready for pickup in 15 minutes. | agent | confirm_order | 58.5 | 64.0 | positive | 16 | 2025-09-27 |